CQI General Administration Department

1. Project Name: Development of Internal Document Receiving and Sending System
2. Problem and Causes:

     The administrative department provides general administrative services, document management services, to facilitate customer service, and coordinate with various internal and external agencies for flexibility and smoothness, achieving successful management goals on working days and times.

     The internal document receiving and sending system found that the internal public health office sent documents through the electronic document management system at approximately 4:30 p.m. or after 4:30 p.m. The administrative staff must then copy the document to send to the relevant department/section/person related to official documents, resulting in late document submission.

3. Purpose: Every department receives official documents promptly and accurately.

4. Performance Indicators to Achieve Goals:
5. Every department receives official documents promptly.
6. Prevent delayed receipt of official documents by 100%.

5. Process of Improvement: The administrative department introduces social network systems to participate in document receiving and sending, including
6. Public Health Document Management Program
7. Hospital HOSoffice System Program
8. Mobile Phone/Tablet
9. Line

6. Results of Changes: It can be seen that problems in receiving and sending official documents have been promptly addressed according to the urgency of the documents to ensure that departments/sections/persons receive accurate and complete official documents on time.

7. Future Improvement Guidelines: Based on past performance, it is evident that administrative staff must be meticulous in categorizing the content of official documents to ensure they are sent to the correct departments/sections/persons. The administrative department must also develop staff knowledge and improve document and document management operations.

8. Person or Department Responsible:
9. Ms. Phontip Kamphanfai
10. Ms. Achiraya Jum-eua

     General Administration Department, Fak Tha Hospital, Fak Tha Subdistrict, Fak Tha District, Uttaradit Province 53160, Telephone 055-489339 ext. 115

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