Outpatient Clinic Services

Roles of the Radiology Department

Organization's Mission

The Radiology Department provides diagnostic radiography services, delivering safe and standardized radiographic images to ensure customer satisfaction.

Services and Limitations

No specialized examinations/interventions using radiation are provided.

Service Scope

We offer general diagnostic radiography services (General X-ray) both during and outside official hours, operating 24 hours.

Service Scope

The Radiology Department provides diagnostic radiography services, delivering safe and standardized radiographic images to ensure customer satisfaction.

Roles of the Pharmacy Workgroup

A. Roles and Objectives

The Pharmacy Workgroup and Consumer Protection are responsible for providing pharmaceutical services to service recipients, managing medications, conducting consumer protection operations related to community health products, ensuring safety, accuracy, promptness, in accordance with professional standards, and creating satisfaction for service recipients.

B. Service Scope

1. Procurement and supply management of medications and support for secondary-level health facilities
   1. Meetings are held to select medication items in hospitals by the Pharmacy and Therapeutics Committee (PTC) according to the Ministry of Public Health policy.
   2. Develop a medication procurement plan, control payment systems accurately and appropriately based on academic principles, ensuring adequate quantities of medications for patient care, maintaining an updated medication inventory, avoiding expired or deteriorated stock.
   3. Presentation of useful financial management information.
   4. Efficiently maintain medication storage for stability and efficacy.
   5. Plan medication dispensing for health promotion sub-district hospitals (health promoting hospitals) at four locations.
2. Patient and outpatient services
   1. Organize and dispense medications according to treatment plans in drug profiles, considering correct formats, strength, dosage, compatibility, and adequate supply on appointment days, offering services from 08:30 - 00:30 on weekdays and 08:30 - 20:30 on weekends.
   2. Provide medication and patient care in collaboration with interdisciplinary teams during official hours at disease-specific clinics such as diabetes and hypertension clinics, chronic obstructive pulmonary disease and asthma clinics, tuberculosis clinics, warfarin clinics, HIV patient clinics, and mental health clinics.
   3. Participate in meetings with the Pharmacy and Therapeutics Committee to reserve and maintain emergency medications in patient wards, emergency rooms, and referral vehicles.
   4. Provide pharmaceutical information and education to medical personnel.
   5. Provide pharmaceutical counseling, including drug counseling, high alert drug management, drug utilization evaluation, rational drug use evaluation, adverse drug reaction monitoring, medication error monitoring, drug interaction monitoring, discharge drug counseling, and medication reconciliation.
   6. Check emergency medication quality and monitor near-expiry medications in the emergency room, labor room, inpatient departments, primary healthcare units, and networked health-promoting hospitals.
   7. Implement a daily dose medication distribution system to reduce losses and medication errors.
   8. Review appropriateness of all medication prescriptions, dispense and advise on usage according to academic principles.
   9. Provide medication-related information to medical personnel, patients, patient relatives, and the general public.
3. Consumer protection in public health
   1. Monitor safety and provide knowledge on medicines, food, cosmetics, and health products to the local population.
   2. Have a reporting system for consumer protection activities in public health by continuous coordination with the provincial health office.
   3. Organize consumer protection activities in public health, including campaigns, district-level consumer protection activities with schools and local government organizations in the Fak Tha district.

Responsibilities of the Health Insurance Group

The Health Insurance and Benefits Center provides services only during official working hours, in cases where service recipients have issues with their healthcare rights, such as those with out-of-district gold cards and out-of-district social security, for whom decisions cannot be made. In cases where contact cannot be established, the authority is given to the shift leader to make decisions on behalf of the service recipient. Subsequently, the Health Insurance Group will be responsible for follow-up.

In the event of internet and telephone system malfunctions that prevent verification of rights, the last received service right shall be upheld as the right to treatment, or if the service recipient has an identification card that can help confirm their rights, trust should be placed in the presented documents.

In the case of social security rights, the unit can provide healthcare and guidance services but cannot register or transfer healthcare facilities.

Objectives of the Health Insurance Group

The main objective of the Health Insurance Group is to provide high-quality health insurance and revenue collection services.

Service Arrangement and Limitations

A. Service Arrangement

1. The Health Insurance Group provides services to service recipients, officials, and the general public concerning health insurance rights, social security, civil servants, government officials, and other relevant matters.
2. Manages the revenue collection center of Fak Tha Hospital.